EPIFLORA – PREMIUM WEBSITE POLICIES
EPIFLORA – PREMIUM WEBSITE POLICIES
About Us
Epiflora is a premium skincare brand committed to providing high-quality skincare products formulated to support healthy, radiant-looking skin. We focus on quality, transparency, customer satisfaction and continuous innovation.
Refund & Return Policy
Returns are accepted within 7 days only for damaged, defective or incorrect products. Due to hygiene reasons, opened or used skincare products cannot be returned. Approved refunds are issued within 7–10 business days to the original payment method where possible. Replacemen products are shipped free of charge for approved claims.
Cancellation Policy
Orders may be cancelled before dispatch. Once shipped, orders cannot be cancelled and will fall under the return policy where applicable.
Shipping Policy
Orders are processed within 1–2 business days. Estimated delivery: Karachi 1–3 business days, major cities 2–4 business days, remote areas 3–7 business days. Tracking details are provided after dispatch. Delivery times are estimates only.
Privacy Policy
We collect customer information including name, email, phone number, billing and shipping details to process orders, improve services and provide customer support. Personal information is protected using reasonable security measures and shared only with trusted service providers when required.
Cookie Policy
We use cookies to improve website functionality, remember preferences and analyse website traffic. By using our website you consent to the use of cookies.
Terms & Conditions
All website content, logos and product images are the intellectual property of Epiflora. Prices, promotions and product availability may change without notice. Customers agree to provide accurate information and comply with applicable laws when using the website.
Terms of Service
Products are intended for cosmetic use only. Individual results may vary. Product information is not medical advice. Customers should discontinue use if irritation occurs and consult a healthcare professional where appropriate.
Product Disclaimer
Perform a patch test before first use. Avoid contact with eyes unless stated otherwise. Keep products out of reach of children. Store in a cool, dry place away from direct sunlight.
FAQ
Processing: 1–2 business days. Delivery: 1–7 business days. Returns: Damaged/incorrect items only. Contact: Epifloracare@gmail.com
Contact Us
Email: Epifloracare@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM.
Track Your Order
Tracking details are emailed after dispatch. Contact customer support if you require assistance.
